FAQS - Runner
General Topics
Company Information
Connecting to Web-Runner
Using the WWW
E-mail
Security and
Filtering
All Questions
General Topics
Company Information
Connecting to Web-Runner
Using the WWW
E-mail
Security and Filtering
All Questions
I Don't See My Question
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Company Information
What is Web-Runner?
Where can I find Web-Runner offices?
Web-Runner Hours?
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Connecting to Web-Runner
How do I contact
Web-Runner?
Is there a limit to
the number of hours I may use the internet per month?
Why
doesn’t my 56k modem operate at a full 56k?
What is
V.34?
What is
V.90?
What is ISDN?
Is
ISDN supported by Web-Runner?
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Using the WWW
What is the difference
between the Internet and the World Wide Web?
What is a
URL?
How do I
find sites of interest to me on the Web?
How do I get to web
sites I read about?
What is a domain
name?
Why
do some sites take longer to load than others?
What is a plug-in?
How do I save pages that I
like?
Can
I print web pages?
Why
do links seem to change color?
Why do most URL’s end in
.com, but others end with .gov, .org, .edu?
Why do some URL’s end
in slashes and some end with .html or .htm?
Does it matter
if URL’s are upper or lower case?
How do I find out if a
particular domain name is available for my web site?
How do I
improve the performance of a search engine when performing a search?
What is "downloading"?
Do I need special
software to download?
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E-mail
How do I check
for my e-mail?
Does my computer have to
be online or even powered on for someone to send me e-mail?
What can I do
with my e-mail after I have read it?
How do I find
people’s e-mail addresses?
Can I send an
e-mail message to more than one person simultaneously?
Can I send
documents in e-mail?
Is there a
maximum size for an attachment to e-mail?
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Security and
Filtering
How can I help to
ensure that my children don’t visit objectionable sites?
Is it safe to give
out personal information on the internet?
Is it safe to
make credit card purchases on the internet?
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All Questions
What is Web-Runner?
Where can I find Web-Runner offices?
Web-Runner Hours?
How do I contact Web-Runner?
Is there a limit to the number of hours I may use the internet per month?
Why doesn’t my 56k modem operate at a full 56k?
What is V.34?
What is
V.90?
What is
ISDN?
Is ISDN supported by
Web-Runner?
What is the difference
between the Internet and the World Wide Web?
What is a
URL?
How do I
find sites of interest to me on the Web?
How do I get to web
sites I read about?
What is a domain
name?
Why
do some sites take longer to load than others?
What is a plug-in?
How do I save pages that I
like?
Can
I print web pages?
Why
do links seem to change color?
Why do most URL’s end in
.com, but others end with .gov, .org, .edu?
Why do some URL’s end
in slashes and some end with .html or .htm?
Does it matter
if URL’s are upper or lower case?
How do I find out if a
particular domain name is available for my web site?
How do I
improve the performance of a search engine when performing a search?
What is "downloading"?
Do I need special
software to download?
How do I check
for my e-mail?
Does my computer have to
be online or even powered on for someone to send me e-mail?
What can I do
with my e-mail after I have read it?
How do I find
people’s e-mail addresses?
Can I send an
e-mail message to more than one person simultaneously?
Can I send
documents in e-mail?
Is there a
maximum size for an attachment to e-mail?
How can I help to
ensure that my children don’t visit objectionable sites?
Is it safe to give
out personal information on the internet?
Is it safe to
make credit card purchases on the internet?
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Company Information
Q. What is Web-Runner?
A. Web-Runner is a full service Internet Service Provider dedicated to
providing quality internet services for Home users and Business accounts alike.
See Services for more
details on the full range of professional services available from
Web-Runner.
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Q. Where can I find Web-Runner offices?
A. Web-Runner is located in Abilene, Texas at 3419 N 1st St
between Willis and Redwood Dr. on the south side of the road. Click
here for a map.
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Q. How do I contact Web-Runner?
A. Contact us by phone at 1-325-676-0072
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Q. Web-Runner Hours?
A. Monday - Friday 8:00 A.M. to 7:00 P.M. and Saturdays 8:00 A.M. to 5:00
P.M.
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Connecting to Web-Runner
Q. Is there a limit to the number of hours I
may use the internet per month?
A. No, Web-Runner provides unlimited internet access.
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Q. Why doesn’t my 56k modem operate at a full 56k?
A. In the United States a 56k modem may receive data at a maximum rate of
53kbps, and send data at a maximum rate of 36kbps. The quality of our local
phone lines can also limit your connection speed.
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Q. What is V.34?
A. V.34 is a modulation protocol for modems allowing communication at rates
of 28.8kbps and a later addition to the protocol allowed rates of
33.6kbps.
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Q. What is V.90?
A. V.90 is the official standard for modems allowing transmission at rates of up
to 56kbps. If you have a 56k modem which has not been updated from x2 or K56Flex
to the new V.90 standard you may visit V.90 Upgrades
for the URL for your modem manufacturer.
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Q. What is ISDN?
A. ISDN (Integrated Service Digital Network) is a worldwide standard for the
delivery of digital data to homes, schools, and offices at a rate in excess of
the 56k maximum possible through the use of analog modems.
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Q. Is ISDN supported by Web-Runner?
A. Web-Runner does support ISDN connections. Please refer to
Services for more information.
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Using the WWW
Q. What is the difference between the Internet and
the World Wide Web?
A. The internet is a worldwide system of linked computer networks, and the
World Wide Web is a global hypertext system which uses the Internet as its means
of transporting information.
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Q. What is a URL?
A. URL, pronounced Earl, is an acronym for Uniform Resource Locator.
The URL is the location of a website on the internet.
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Q. How do I find sites of interest to me on the
Web?
A. If you know the URL of the site which you wish to visit you can type it
directly into you web browser, or you may elect to use a search engine to look for sites
related to a particular topic of interest. We have several of the most popular
search engines located on
our Search Page
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Q. How do I get to web sites I read
about?
A. If the URL is provided by the article you can type it into your browser.
If not you may perform a search to locate the correct
address of the site. We have several of the most popular search engines located on our
Search Page
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Q. What is a domain name?
A. Domain names are the system used to identify individual computers on the
internet. Domain Name Service (DNS) is a program which runs on a domain name
server and is used to translate between the domain names and the IP addresses
used by the computer to find another computer on the internet.
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Q. Why do some sites take longer to load than
others?
A. Sites which are heavily graphic oriented, particularly animated graphics
take longer to load than those sites which are primarily text oriented. The
speed at which the pages are being served and transmitted over the internet
backbone can effect the speed at which you see the pages as well.
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Q. What is a plug-in?
A. A plug-in is a module which may be added to a program, thereby resulting
in the original program having expanded capabilities. Individuals may tailor
their browsers with the plug-ins which are most useful to the individual
user.
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Q. How do I save pages that I like?
A. Pages may be saved using the standard File, Save As commands or may be
made easy to view again by using bookmarks or favorites depending on the
browser you are using. Clicking on an URL from the list of favorites will take
you directly to the saved page.
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Q. Can I print web pages?
A. Yes. Most web pages can be printed, but their subsequent use is governed
by copyright laws. Also, some pages may require multiple sheets of paper and can run off the side of the sheet of paper.
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Q. Why do links seem to change color?
A. When a link has been selected the color will change, indicating that the
site has been visited previously.
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Q. Why do most URL’s end in .com, but others end with
.gov, .org, .edu?
A. The .com designation indicates a commercial site, .edu indicates an
educational institution, .gov indicates a governmental organization, .mil
indicates a military site, and .org indicates a nonprofit organization.
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Q. Why do some URL’s end in slashes and some end
with .html or .htm?
A. Most URL’s end with .html or .htm since they are written with a hypertext
markup language. Those ending with slashes are usually directories.
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Q. Does it matter if URL’s are upper or lower
case?
A. After the .com portion of the URL the information which follows is case
sensitive and should be entered exactly.
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Q. How do I find out if a particular domain name is
available for my web site?
A. Domain names are registered through InterNIC which is a consortium of two
organizations under contract to the National Science Foundation. Currently,
AT&T provides directory and database services, while Network Solutions,
Inc., provides registration services for domain names and IP addresses.
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Q. How do I improve the performance of
a search engine when performing a search?
A. When using a search engine, be as specific as possible. The use of Boolean
operators is also helpful, such as the NEAR operator. Specifying NEAR/5 will
locate a second key word within 5 words of the first keyword.
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Q. What is "downloading"?
A. Downloading is the process of transferring information from the WWW to the
user’s computer, to be installed, read, or printed at a later time.
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Q. Do I need special software to
download?
A. You will need a web browser and a compression program to expand files
which were compressed prior to downloading. Special plug-ins may be necessary
for viewing of the download by your browser.
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E-mail
Q. How do I check for my
e-mail?
A. Your browser has an e-mail application which will contact the mail server
and check for messages. Any messages will be made available in your e-mail inbox
for your viewing. Web-Runner also provides a way to pick up your mail with your
web browser. Simply click on the "Email" link on the left side, or "Mail" at the top of the page and
you will be taken to the Mail Login screen. Enter your Login name, then tab down to the password line. Enter
your password and click login, then you will be taken to your mail folders.
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Q. Does my computer have to be online or even powered
on for someone to send me e-mail?
A. Your e-mail will be delivered to your e-mail server for your retrieval
regardless of whether or not your computer is online. Your computer does not
have to be on when the e-mail is sent to you.
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Q. What can I do with my e-mail after I have
read it?
A. E-mail may be saved as a file to a disk or disposed of at the discretion
of the recipient. It is a good practice to delete old mail to make room for
current e-mail, as some people will receive large numbers of e-mail messages per
day.
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Q. How do I find people’s e-mail
addresses?
A. There are several online services which offer assistance in looking for
people’s e-mail addresses, physical addresses, and telephone numbers.
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Q. Can I send an e-mail message to more than
one person simultaneously?
A. You may designate multiple e-mail addresses as recipients of the same
message and send them simultaneously by typing the addresses (separated by
commas) into the TO or CC fields of the e-mail message window.
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Q. Can I send documents in
e-mail?
A. You can send most documents as attachments to an e-mail, including word
processor documents, spreadsheets, graphics files and applications (if not too
large).
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Q. Is there a maximum size for an attachment
to e-mail?
A. No, but keeping your attachments to a maximum size of 1MB or less will
enhance the chances of your e-mail arriving at its destination without
corruption.
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Security and Filtering
Q. How can I help to ensure that my children
don’t visit objectionable sites?
A. There are numerous companies who offer filtering software to block the
viewing of objectionable sites. Web-Runner provides a list of many of these
products and links you to the sites. For more information and the links to
filtering software please see Filtering
Software.
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Q. Is it safe to give out personal
information on the internet?
A. You should exercise caution when sending personal information
(particularly credit card numbers) by e-mail. Due to the nature of the internet
and the fact that standard e-mail has no form of data encryption, it is possible
for e-mail to be intercepted in transit.
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Q. Is it safe to make credit card
purchases on the internet?
A. If the company offers a form of e-commerce which includes public and/or
private key encryption of data so that the owner of the credit card is the only
one who has access to the number, then it is safer than a similar credit card
purchase in a store or over the telephone. If the site can’t encrypt your
information then purchase elsewhere.
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Web-Runner
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